Tag Archives: Telephone sales training

Call Center In-House Vs Outsource: Company Culture

If you like the idea of an in-source call center but do not want to undertake the startup investment, you might consider a virtual, distributed call center. Your leadership team should have a healthy discussion around five main considerations above. Continue reading

Posted in Building Call Center Culture, Call Center Today News, Contact Center Development, Customer Service Development, Inside Sales Development, Management Tips, Telesales Tips, Uncategorized, call center development | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

This One Telephone Sales Tip Can Help Your Inside Sales Team

If the TSR can set the pace of the telephone call, then the TSR has made a successful stab at controlling the direction of the call. The TSR has said, “Here is the pace in which I will deliver this presentation to you.” The customer has agreed to relinquish control. Continue reading

Posted in Building Call Center Culture, Call Center Today News, Contact Center Development, Customer Service Development, Inside Sales Development, Management Tips, Telesales Tips, Uncategorized, call center development | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Inside Sales Is About Handling Objections. Here Are A Few Tips

The secret involves, more relevantly, preparation. Objections are simply not all that bad. That is because most leads object because they want to be sold or convinced, they just don’t have the persuasion yet to make a decision. They need the golden message to resonate. An objection is a request for more. It means you simply need to do a better job presenting. Continue reading

Posted in Building Call Center Culture, Call Center Today News, Contact Center Development, Customer Service Development, Inside Sales Development, Management Tips, Telesales Tips, Uncategorized, call center development | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Essential Call Center Management Strategies From Call Center Today

Call Center Today consultants are essential to the performance of inside sales and customer service call center operations.  Our expert staff serve as thought-leaders and teammates to our clients and partners.  For more information on letting Call Center Today help … Continue reading

Posted in Contact Center Development, call center development | Tagged , , , , , , , , , , , , , , | Leave a comment

Call Center Today Telesales Tip

Here is an important telesales tip. Continue reading

Posted in Telesales Tips | Tagged , , , | Leave a comment

The Six Key Knowledge Practices For Superior Contact Center Management

Six Key Knowledge Practices For Superior Contact Center Management The Call Center Embodies Several Channels Of Communication The call center is a world of communication. There are several channels that allow agent-to-supervisor and supervisor-to-agent communication to take place. When mastered … Continue reading

Posted in Contact Center Development, Customer Service Development, Inside Sales Development, Management Tips | Tagged , , , , , , , , , , , , , , | Leave a comment

How To Build Spectacular Agents And Results In Outbound Telephone Selling

For those of us who really like the call center, and respect the agents and customers we call, outbound telephone sales is magical.  Whether B-C or B-B, it is terrific to help customers reach their goals.  And, when done well, … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , | Leave a comment