Tag Archives: monitoring checklist

The Importance of Monitoring Checklists

Are you overlooking call monitoring checklists? Continue reading

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The Six Key Knowledge Practices For Superior Contact Center Management

Six Key Knowledge Practices For Superior Contact Center Management The Call Center Embodies Several Channels Of Communication The call center is a world of communication. There are several channels that allow agent-to-supervisor and supervisor-to-agent communication to take place. When mastered … Continue reading

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Why You Need Call Monitoring Checklists: Reason #3

Monitoring checklists are a form of supervisor / agent communication that is unique to the call center world. Continue reading

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Why You Need Call Monitoring Checklists: Reason #1

Monitoring checklists force the manager to spend one-on-one time with the agents. Continue reading

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