Tag Archives: improve culture

Formal and Informal Learning Elearning Mlearning and the death of Instructor Led Training

Corporate learning is entering a new era – one of social, collaborative and employee-driven learning. But today’s call center employees still need formal training that is built around specific performance gaps and required skills. They also need a complete “learning … Continue reading

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YIKES! Is that what our agents think about working here?

We’ve compiled a list of the top 9 commonly-held opinions agents have about their employers. This is based on our work, nationwide, and you can probably add a few doozies yourself. Let’s explore the list together and then we will … Continue reading

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Your Call Center CAN Be Like Disney

Call centers are like Disneyland in that they both employ zany people who act professional. Continue reading

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Project Disney-like Professionalism

Like Disneyland, a call center’s employees can work invisibly to make magic happen behind the scenes. Continue reading

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Using American History To Develop Creative Communication Culture

In many ways, developing creative call center culture is like borrowing a page from history. Continue reading

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