Tag Archives: improve communication

YIKES! Is that what our agents think about working here?

We’ve compiled a list of the top 9 commonly-held opinions agents have about their employers. This is based on our work, nationwide, and you can probably add a few doozies yourself. Let’s explore the list together and then we will … Continue reading

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Do You Need New Call Center Culture?

Are you guilty of these call center communication crimes? Get some tips on creating better communication culture in your call center. Continue reading

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Example of Good Call Center Culture

There is a right way and a wrong way to use memos. This is the right way. Continue reading

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