Tag Archives: how to supervise in a call center

The Six Key Knowledge Practices For Superior Contact Center Management

Six Key Knowledge Practices For Superior Contact Center Management The Call Center Embodies Several Channels Of Communication The call center is a world of communication. There are several channels that allow agent-to-supervisor and supervisor-to-agent communication to take place. When mastered … Continue reading

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YIKES! Is that what our agents think about working here?

We’ve compiled a list of the top 9 commonly-held opinions agents have about their employers. This is based on our work, nationwide, and you can probably add a few doozies yourself. Let’s explore the list together and then we will … Continue reading

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Useless Agents, Authority-Challengers, Super-Achievers & Energizers

Different call center agents require different management styles. There are useless agents and authority challengers on the difficult end of the spectrum and super-achievers as well as energizers at the positive end. Continue reading

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High Maintenance, Low Maintenance & Attention-Driven Agents

There are many different types of agents in the call center — each demanding their own style of management. Some are high maintenance or attention-driven agents, while others may be low maintenance. Continue reading

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