Tag Archives: how to choose a call center

Call Center In-Source Vs Outsource. The Expense

Building your own physical contact center can be expensive in the short term (with labor, facilities, furniture, hardware and software) but can have some great long-term financial benefits. If you plan on operating your facility for ten years or longer, it could be a good investment. The depreciation looks good on your P&L, plus there may be some government incentives. The main considerations are: how much capacity do you need, and what financial benefits will you gain. Continue reading

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