Tag Archives: how to become a great call center manager
Call Center In-House Vs Outsource: Company Culture
If you like the idea of an in-source call center but do not want to undertake the startup investment, you might consider a virtual, distributed call center. Your leadership team should have a healthy discussion around five main considerations above. Continue reading
Inside Sales Is About Handling Objections. Here Are A Few Tips
The secret involves, more relevantly, preparation. Objections are simply not all that bad. That is because most leads object because they want to be sold or convinced, they just don’t have the persuasion yet to make a decision. They need the golden message to resonate. An objection is a request for more. It means you simply need to do a better job presenting. Continue reading
How To Make Your Call Center Supervisor Fantastic
What is it that makes management terrific in the contact center? And, where does your contact center management fit compared to others? To begin the process we invite you to answer these questions. Each question centers around finding out what … Continue reading