Tag Archives: corporate culture

How To Make Your Call Center Supervisor Fantastic

What is it that makes management terrific in the contact center?  And, where does your contact center management fit compared to others? To begin the process we invite you to answer these questions.  Each question centers around finding out what … Continue reading

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Communication Helps Agents Shine

To have Disney-like professionalism in a call center, corporate values must be communicated verbally and visually. Continue reading

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Your Call Center CAN Be Like Disney

Call centers are like Disneyland in that they both employ zany people who act professional. Continue reading

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Project Disney-like Professionalism

Like Disneyland, a call center’s employees can work invisibly to make magic happen behind the scenes. Continue reading

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Model Your Contact Center After Disneyland

Make the call center fun like Disneyland to get results and improve morale. Continue reading

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Example of Good Call Center Culture

There is a right way and a wrong way to use memos. This is the right way. Continue reading

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Creating World-Class Communication Culture

Creating world class communication culture must solve root problems. Continue reading

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Communicate Consistently

Communicate consistently with each agent each day for world-class communication culture. Continue reading

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