Tag Archives: contact center

Call Center In-House Vs Outsource: Company Culture

If you like the idea of an in-source call center but do not want to undertake the startup investment, you might consider a virtual, distributed call center. Your leadership team should have a healthy discussion around five main considerations above. Continue reading

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Inside Sales Is About Handling Objections. Here Are A Few Tips

The secret involves, more relevantly, preparation. Objections are simply not all that bad. That is because most leads object because they want to be sold or convinced, they just don’t have the persuasion yet to make a decision. They need the golden message to resonate. An objection is a request for more. It means you simply need to do a better job presenting. Continue reading

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Increasing Call Center Productivity With Call Center Teams

Call Center Today is the leading call center consulting and training group.  Our expert consultants are essential, to help inside sales and customer service performance.  For more information, call Dan Coen at 888-835-5326 x111. Introduction Organizational teams make a call … Continue reading

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Why You Need Call Monitoring Checklists: Reason #4

Routines can help a call center regularly achieve excellence. Continue reading

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Why You Need Call Monitoring Checklists: Reason #1

Monitoring checklists force the manager to spend one-on-one time with the agents. Continue reading

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