Tag Archives: change call center

YIKES! Is that what our agents think about working here?

We’ve compiled a list of the top 9 commonly-held opinions agents have about their employers. This is based on our work, nationwide, and you can probably add a few doozies yourself. Let’s explore the list together and then we will … Continue reading

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Drafting a Call Center Bill of Rights

The Bill of Rights is the core foundation of change and action in a call center. It sets forth the policies and procedures of the call center. Continue reading

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Sample Call Center Declaration of Independence

A call center declaration of independence announces why a company must “declare independence” from past procedures. Here is a sample declaration. Continue reading

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