Tag Archives: call center vendor

Call Center In-House Vs Outsource: Company Culture

If you like the idea of an in-source call center but do not want to undertake the startup investment, you might consider a virtual, distributed call center. Your leadership team should have a healthy discussion around five main considerations above. Continue reading

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Call Center In-Source Vs Outsource. The Expense

Building your own physical contact center can be expensive in the short term (with labor, facilities, furniture, hardware and software) but can have some great long-term financial benefits. If you plan on operating your facility for ten years or longer, it could be a good investment. The depreciation looks good on your P&L, plus there may be some government incentives. The main considerations are: how much capacity do you need, and what financial benefits will you gain. Continue reading

Posted in Building Call Center Culture, Call Center Today News, Contact Center Development, Customer Service Development, Inside Sales Development, Management Tips, Telesales Tips, Uncategorized, call center development | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment