Tag Archives: call center vendor choice

Call Center In-House vs Outsource: Customer Experience

Of course, your own contact center can also frustrate callers. How many of calls go to voicemail? How many go altogether unanswered? More training and better quality control can solve many internal issues. Designation of a few of your best appointment-setters as representatives of your distributed call center can solve the problems of local knowledge and quick response. Continue reading

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