Tag Archives: call center technology

Your Call Center New Hires Are Always Afraid Of Your Technology

Don’t let your agents worry about how to use your technology. Because agents continually interact with computers, dialing systems and evolving technology, they start their new job concerned more about the position’s technological requirements and less about their communication and product responsibilities. Continue reading

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The Top Call Center Training Mistake

The error in new hire training is that agents often spend so much time enamored with perfecting their use of technology that they fail to grasp the real skills that will lead to success in the field. Continue reading

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Training New Agents For Core Competencies

Agents should be trained for core competencies, rather than drilled on technology. Continue reading

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Recognizing How New Agents View Technology

New call center agents often fret over technology the most. However, more important concerns exist, notably leadership, growth, structure, opportunity and people skills. Continue reading

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