Tag Archives: call center supervisor

Call Center Compensation Will Drive Numbers

Management must create a new compensation plan once, and it must be very good: one that can last for the short term, and for the long term. Management must make a strong effort to consider the emotions of their agents in creating the new agreement. Continue reading

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Call Center Flash Contests Drive Results

If my company won’t give me a budget to motivate my agents, then my company was going to get a purchase order for liquid paper supplies like they had never seen before. Continue reading

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Don’t Become Emotional When Managing Your Call Center Reps

Similarly, the call center dynamic is affected by environment as well. Engaged consumers motivate the agents, as does coworkers with positive attitudes and managers with positive feedback. And let’s not forget: nothing beats the adrenaline of a successful sales call! Continue reading

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Selling over the phone involves creating positive images

A part of human nature nobody can dispute is that the sounds that make all of us happy are sounds we enjoy; and the sounds that make all of us sad are sounds we dislike. Selling over the phone very much involves creating sounds that make all of us happy. Even if TSRs communicate words that should make customers happy, the customers won’t respond to those words unless they are presented with analogous sounds to establish their credibility. Remember, tone is all about the “how,” rather than the “what.” Continue reading

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Sell Better On The Phone By Controlling Tone

TSRs must pay close attention to Tone, Pace, Inflection and Melody at the right moments and in the correct ways. Presentations that might not be moving in the desired direction often turn around completely with proper use of tone, pace, inflection and melody. Finally, sentences will become more defined, clearer, and make more of an impact on the customer. Continue reading

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Inside Sales Is About Handling Objections. Here Are A Few Tips

The secret involves, more relevantly, preparation. Objections are simply not all that bad. That is because most leads object because they want to be sold or convinced, they just don’t have the persuasion yet to make a decision. They need the golden message to resonate. An objection is a request for more. It means you simply need to do a better job presenting. Continue reading

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The Importance of Monitoring Checklists

Are you overlooking call monitoring checklists? Continue reading

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Increasing Call Center Productivity With Call Center Teams

Call Center Today is the leading call center consulting and training group.  Our expert consultants are essential, to help inside sales and customer service performance.  For more information, call Dan Coen at 888-835-5326 x111. Introduction Organizational teams make a call … Continue reading

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YIKES! Is that what our agents think about working here?

We’ve compiled a list of the top 9 commonly-held opinions agents have about their employers. This is based on our work, nationwide, and you can probably add a few doozies yourself. Let’s explore the list together and then we will … Continue reading

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Training’s Value Proposition

We know that highly engaged agents contribute more – often much more – than less engaged agents in terms of client loyalty, client profitability, and enhanced shareholder returns. It’s obvious that training is a key driver of agent engagement. We’re … Continue reading

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