Tag Archives: Call Center Rules

Call Center Agents Want Call Center Rules Which Make Sense

Call Center Agents Want Rules That Make Sense. It is almost instinctual for parents to give their children’s questions the easy answer: “Because I’m your parent and I said so.” For a child, this hopeless answer may suffice and give … Continue reading

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Why Rules Matter In The Call Center

Call Center Agents appreciate a call center that maintains a balance between discipline and flexibility. In employee surveys, one of the most common sentiments is that call center agents really appreciate managers who understand their busy schedules and allow them … Continue reading

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