Tag Archives: Call Center Recruiting

Know Your Call Center Agents

It’s not an understatement to say that management’s perception of the call center and the way agents view it is quite different from what agents perceive. For instance, an analyst once asked a senior executive why agents in his call … Continue reading

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The Contact Center Management Tip

Keep this in mind while hiring new staff… you can’t just throw bodies at things. You need to throw talent! Hire for the unique skills a particular job demands, rather than to get bodies into chairs. Your new hire will … Continue reading

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