Tag Archives: call center communication culture

Building Amazing Call Center Communication Culture

Imagine communication culture as an overriding tenet of philosophies and practices that forms the foundation for everything that happens in the call center. It encompasses the structure of managing agents and supervisors on a daily basis; it encapsulates sales and customer service performance; it builds opportunities for feedback and growth; it overcomes roadblocks which invariably arise on an hourly, daily, and weekly basis. All that operates in the call center begins and functions through communication culture. Continue reading

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