Tag Archives: call center classes

Increasing Call Center Productivity With Call Center Teams

Call Center Today is the leading call center consulting and training group.  Our expert consultants are essential, to help inside sales and customer service performance.  For more information, call Dan Coen at 888-835-5326 x111. Introduction Organizational teams make a call … Continue reading

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Essential Call Center Management Strategies From Call Center Today

Call Center Today consultants are essential to the performance of inside sales and customer service call center operations.  Our expert staff serve as thought-leaders and teammates to our clients and partners.  For more information on letting Call Center Today help … Continue reading

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Unhappy Agents, Consistent Performers & Those In-Jeopardy

There are many types of agents in the call center. Some are consistent performers, while others may be chronically unhappy or constantly in jeopardy of being fired. Management must consider different needs for different sub-classes of representatives. Continue reading

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Paranoid Agents, Authority-Pleasers, and Introverts

Learn about how to manage call center agents who are paranoid, authority pleasers, or aloof. Continue reading

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