Tag Archives: break sales records

Don’t Let Customers Cancel. Motivate Your Agents.

One of the best ways to give your team incentive to battle angry customers who want to cancel is by instituting a new compensation agreement. If you want your agents to save sales, you have to give them reward for the effort. Agents become distrustful when you give them nothing. Continue reading

Posted in Contact Center Development, Customer Service Development, Inside Sales Development, Management Tips, Telesales Tips, call center development | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

Categorizing Agents For Better Management

It’s not favoritism to categorize call center agents into teams based on their skill sets, motivation levels, or time on the job. In fact, it’s effective record-breaking management. Continue reading

Posted in Management Tips | Tagged , , , , , , | Leave a comment