Tag Archives: agent feedback in call centers

Creating Call Center Feedback Is Important To Your Call Center Reps

Agents who feel possessive about the call center environment see it as a place to make a difference. It’s always a good thing to have employees who feel they “own” their job and their responsibilities – that’s also very hard to find. All centers have a percentage of “possession” agents who treat each decision as if it is directed at them, and will impact them personally. Possession agents often provide feedback when presented the opportunity. Continue reading

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