Tag Archives: a plan for call center performance

Call Center Performance Development

If agents are expected to meet goals or be placed on a program, then the objectives must be defined so there is no confusion. Sounds easy, but it never is. Factors such as days, weeks, months and quarters come into play. A new program for new agents must be created to ensure they have clearly outlined objectives. Continue reading

Posted in Building Call Center Culture, Contact Center Development, Customer Service Development, Inside Sales Development, Management Tips, call center development | Tagged , , , , , , , , , , , , , , | Leave a comment