Monthly Archives: October 2018

Know Your Call Center Agents

It’s not an understatement to say that management’s perception of the call center and the way agents view it is quite different from what agents perceive. For instance, an analyst once asked a senior executive why agents in his call … Continue reading

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Don’t Let Customers Cancel. Motivate Your Agents.

One of the best ways to give your team incentive to battle angry customers who want to cancel is by instituting a new compensation agreement. If you want your agents to save sales, you have to give them reward for the effort. Agents become distrustful when you give them nothing. Continue reading

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