Monthly Archives: January 2018
Call Center Performance Development
If agents are expected to meet goals or be placed on a program, then the objectives must be defined so there is no confusion. Sounds easy, but it never is. Factors such as days, weeks, months and quarters come into play. A new program for new agents must be created to ensure they have clearly outlined objectives. Continue reading
Consider These Points When Hiring A Call Center Partner
Often, the best choice is to outsource your call center to a third party and let their supervisors run the show. Outsourcing is not for every company. But if you don’t want to deal with supervisors and reps, then it could most certainly be for you. Continue reading
The One Program Your Call Center Requires To Convert Leads To Customers
How many times have you and your company conducted direct marketing campaigns and received leads that respond to that advertising? It feels great when you have highly qualified (and sometimes, sadly, not very qualified) leads respond to your message. You know your advertising is working, and you have opportunities to add new customers to your organization. It is exciting—and could be profitable! Continue reading
Why Call Center Partners Provide Exceptional Call Center Supervisors
Often, the best choice is to outsource your call center to a third party and let their supervisors run the show. Outsourcing is not for every company. But if you don’t want to deal with supervisors and reps, then it could most certainly be for you. Here are three reasons why outsourcing your call center to a partner might bring you better supervision: Continue reading
Things To Do Around The Contact Center
Don’t let your ideas ever wane. What inspiration’s live in your call center? What steps can you and your management teams introduce to drive creative ideas in your center? List your ideas and share them with the rest of your peers. Continue reading
