Monthly Archives: December 2017

Remember, Every Day is a New Beginning…It’s Time to Motivate Your Agents

Remember, a new day brings new ideas, and new opportunities for success. Get your staff together, grab a white board, and get the creative juices flowing. Your agents and the people they interact with will be happy you did. Here are 4 simple ideas, put a little effort into it and recognize how critical it is to inspire employees. Continue reading

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Confidence and Approach To A Telephone Sales Call

Just because a product the TSR is selling is boring doesn’t mean the customer will consider it boring. Just because the TSR is not turned on by oil filters or phone service doesn’t mean that the customer won’t be. Continue reading

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The Steps To Become A GREAT Call Center Supervisor

Call Center supervisors are the backbone to operations and performance. Supervisors are the management line that directly manages agents and directs the performance of your business.  They are the leaders and the motivators that inspire the front line agents and … Continue reading

Posted in Call Center Today News, Contact Center Development, Customer Service Development, Inside Sales Development, Management Tips, Telesales Tips, call center development | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment