Monthly Archives: March 2017

Call Center Agents See These Three Things In Your Call Center

If you are going to build and maintain a phenomenal contact center (performance, culture, retention, etc.) then you need to “get on board” with your agents and staff. Only the management that understands its audience can communicate and lead that audience, effectively. It is a big thing. Continue reading

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What To Look For In An Inside Sales Supervisor

In many ways, your agents know they need to go through your supervisor to get results. Therefore, the trust is critical. The on the phone agents need to believe your supervisor has the skills and tools. And leadership also needs the supervisor to convey the right information in the right ways. Continue reading

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3 Reasons Why A Lead Or Prospect Will Object To Your Offer

It is equally trying to be a customer, and have to live with making a decision, even the right decision. So, leads’ and clients go into their defense bag, and pull out objections. And the ISR, typically, goes into their objection bag…and hides. Continue reading

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