Monthly Archives: February 2017

You Should Have This Inside Sales Program Within Your Inside Sales Department

If the key to convincing a lead to buy is touching them enough times so they understand your offer, why do so many inside sales groups stop the process and give-up trying? Continue reading

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Compare Words Help Make Telephone Sales Successful

Compare Words involve words that end with “er”. They allow the TSR to frame the debate in a compare / contrast mode, and help the customer picture certain points the TSR is trying to get across about his product. Continue reading

Posted in Building Call Center Culture, Call Center Today News, Contact Center Development, Customer Service Development, Inside Sales Development, Management Tips, Telesales Tips, Uncategorized, call center development | Tagged , , , , , , , , , , , , , , , , , , , , | Leave a comment

Strong Management Is Perceptive About Its Call Center Team Members

To run an effective call center, management must take the time to analyze how call center agents perceive their world. This will not only help agents love their jobs and improve productivity, but it will also build a world-class communication culture. Continue reading

Posted in Building Call Center Culture, Call Center Today News, Contact Center Development, Customer Service Development, Inside Sales Development, Management Tips, Telesales Tips, Uncategorized, call center development | Tagged , , , , , , , , , , , , , , , , , , , , | Leave a comment

Want Inside Sales Success? A Simple Step Revolutionizes Your Inside Sales Results

What is a quick way to drive numbers? Add recurring revenue, lift the average order value and increase your revenue! Don’t lose focus on cross-selling! Your growth to profits and sales is through Recurring Revenue per Customer (RRPC) and Average Order Value (AOV). Continue reading

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Call Center Podcast: On-Boarding In The Contact Center

In this audio podcast from Call Center Today we dive into practices and tactics of on-boarding executives and managers into the contact center. Continue reading

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Audio Podcast On Costumes In Call Centers

In this audio podcast from Call Center Today we have fun discussing costumes in the call center. Continue reading

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Strong Call Center Management Does Make A Difference

Know What Agents are Thinking: Look at the Job Through the Agents’ Eyes. It’s not an understatement to say that management’s perception of the call center and the way agents view it is quite different from what agents perceive. For … Continue reading

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