Monthly Archives: December 2012

Performance Development Goal 1: Fire Fairly

The process of firing an employee must be objective, unbiased, and performance-based. Continue reading

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Goals of Performance Development Plans

This week we’ll look at a few simple goals that a quality call center performance development plan should accomplish. Continue reading

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Weed Out Or Inspire Bottom Feeders

Performance development plans help you weed out or motivate “bottom feeder” call center agents. Continue reading

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Add Value To The Job

Performance development plans create value for your employees. Continue reading

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Increasing Call Center Productivity With Call Center Teams

Call Center Today is the leading call center consulting and training group.  Our expert consultants are essential, to help inside sales and customer service performance.  For more information, call Dan Coen at 888-835-5326 x111. Introduction Organizational teams make a call … Continue reading

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Set Limits & Standards

Performance management helps you set limits and standards for your call center staff. Continue reading

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Increase Motivation, Performance, And Retention

Help your staff stay motivated and learn with performance management & development. Continue reading

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Why Performance Management Plans are a MUST

Why should you have a performance management plan in place? Continue reading

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The Contact Center Management Tip

Keep this in mind while hiring new staff… you can’t just throw bodies at things. You need to throw talent! Hire for the unique skills a particular job demands, rather than to get bodies into chairs. Your new hire will … Continue reading

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Essential Call Center Management Strategies From Call Center Today

Call Center Today consultants are essential to the performance of inside sales and customer service call center operations.  Our expert staff serve as thought-leaders and teammates to our clients and partners.  For more information on letting Call Center Today help … Continue reading

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