A Performance Development Program Helps Improve Performance Through Partnership.
The program should be about far more than simply terminating employees. It should involve elements of coaching, one-on-one communication, residual training, management-employee partnerships, and increased attention. Management should have a written and focused plan to improve the performance of those agents in a call center who are on the performance development program. A performance development program is a structured program for supervisors and agents to ensure that everything that can be done is being done to improve performance levels.