Monthly Archives: February 2012
Formal and Informal Learning Elearning Mlearning and the death of Instructor Led Training
Corporate learning is entering a new era – one of social, collaborative and employee-driven learning. But today’s call center employees still need formal training that is built around specific performance gaps and required skills. They also need a complete “learning … Continue reading
YIKES! Is that what our agents think about working here?
We’ve compiled a list of the top 9 commonly-held opinions agents have about their employers. This is based on our work, nationwide, and you can probably add a few doozies yourself. Let’s explore the list together and then we will … Continue reading
Posted in Management Tips
Tagged call center agents, call center change, call center changes, call center communication, call center culture, Call Center Development, call center supervisor, change call center, changes in the call center, how agents view the call center, how reps view the call center, how to supervise in a call center, improve call center, improve communication, improve culture
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