Monthly Archives: January 2012

Training’s Value Proposition

We know that highly engaged agents contribute more – often much more – than less engaged agents in terms of client loyalty, client profitability, and enhanced shareholder returns. It’s obvious that training is a key driver of agent engagement. We’re … Continue reading

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I mentioned Kirkpatrick below. They’re the kings of training evaluation; they’ve been the industry standard since the late 50s. Trainers HAVE to understand their approach. One pearl of theirs: begin with the end in mind. Know what training outcomes … Continue reading

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