Monthly Archives: January 2011

Communication Helps Agents Shine

To have Disney-like professionalism in a call center, corporate values must be communicated verbally and visually. Continue reading

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Your Call Center CAN Be Like Disney

Call centers are like Disneyland in that they both employ zany people who act professional. Continue reading

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Project Disney-like Professionalism

Like Disneyland, a call center’s employees can work invisibly to make magic happen behind the scenes. Continue reading

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Model Your Contact Center After Disneyland

Make the call center fun like Disneyland to get results and improve morale. Continue reading

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Introducing Culture and Prosperity To Your Call Center

Changing call center culture isn’t always easy, but the results are dramatic. Continue reading

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Sample Call Center Bill of Rights

A call center bill of rights sets forth new procedures for your business. Continue reading

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Drafting a Call Center Bill of Rights

The Bill of Rights is the core foundation of change and action in a call center. It sets forth the policies and procedures of the call center. Continue reading

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Sample Call Center Declaration of Independence

A call center declaration of independence announces why a company must “declare independence” from past procedures. Here is a sample declaration. Continue reading

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Drafting A New Call Center Declaration of Changes

Drafting a “Declaration of Independence” for the call center will present a summary and background as to why your call center needs to declare independence from what it is presently doing today. Continue reading

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Building Culture: Drafting New Legislation

Do you need new call center culture? Start with new legislation, with processes established by America’s founding forefathers. Continue reading

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