Happy Holidays from the folks here at Call Center Today!
Special Seasonal Management Tip: The holidays can be stressful for us all. Not only do we have countless family engagements, but life at the call center tends to be extremely busy and chaotic this time of year too! Consider some worthwhile ways to change up the environment for your overtaxed agents. Here are a few ideas…
1. Bring in Christmas cookies & hot cocoa
2. Allow a festive casual dress day
3. Give holiday bonuses to employees who pick up extra shifts
4. Play Christmas music
5. Set up an office Christmas tree & encourage employees to bring a special ornament
6. Host a “Yankee Swap” or “Secret Santa” gift exchange
7. Hold a special contest with a BIG grand prize
8. Organize an all-out Christmas party
9. Surprise each employee with something special on their desks
10. Plan a field trip & participate in Christmas charity work as a call center team.