Why You Need Call Monitoring Checklists: Reason #3

customer call center satisfaction Why You Need Call Monitoring Checklists: Reason #3

Monitoring Checklists Are Unique To The Call Center.

Monitoring checklists are a form of supervisor / agent communication that is unique to the call center world. Few other departments have a system where management listens to an employee, subjectively critiques that employee’s work, and then spends from five minutes to one hour training the employee with regard to what the manager heard, and how the employee may improve to add to success for everybody.

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