Comments for Call Center Consulting Powered By Call Center Today

Comment on Writing Goals Down Helps Make Them Happen by Peter Ekstrom

Peter Ekstrom — Mon, 02 Jan 2012 14:51:56 +0000

I agree, to be original and to be able to give your 100% to what you are doing you need to put a full stop on Multitasking. We have noticed that the efficiency and quality has been decreasing over the years because of this..

Comment on New audio podcast on call center management just posted by SEO training in Chandigarh

SEO training in Chandigarh — Fri, 20 May 2011 03:06:14 +0000

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Comment on The Benefits Of Role Play During Phone Training by Nancy Munro

Nancy Munro — Thu, 09 Dec 2010 18:56:00 +0000

Great idea! Love the name of this role playing tool.

Comment on How Infrastructure Makes GREAT Call Center Managers by Mark Rollag

Mark Rollag — Wed, 27 Oct 2010 03:13:13 +0000

The hiring process for a call center agent is one of the most important aspects of managing a call center. We use special tools to help our managers understand the strengths of an applicant. We never want to hire a person just because we need to put a body in a call center seat. That never helps the client, our company or the person that we hired.

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